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Shipping & Replacement

Return & Replacement Policy

We have "NO RETURNES POLICY". Products bought from Smart-CCTV can only be replaced.


All products sold by Smart-CCTV can be replaced at no extra cost through our Customer Support provided the following conditions are met.

Items within replacement window (10 days) and in stock (exact same item) are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:


  • Item received is physically damaged;

  • Item received has missing parts or accessories;

  • Item received is different from their description on the product detail page on; or

  • Item received is defective/does not work properly.

For any query regarding our replacement policy please write to us at

Shipping Policy

Orders placed from Smart-CCTV are shipped within 1-2days. Estimated Time of Delivery depends on the customer's address and may vary from 5-10 days. Any products ordered from Smart-CCTV are shipped through standard shipping. For any query regarding our shipping policy please write to us at

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